Frequently Asked Questions

Enrolmate is Ghana's leading CHASS-approved online SHS admission platform that simplifies the enrollment process. We partner directly with schools to provide a streamlined and hassle-free admission experience. Students can make secure payments via mobile money, complete enrollment forms, and download admission letters and other essential documents all in one secure platform.

Yes, Enrolmate is officially approved by CHASS (Conference of Heads of Assisted Secondary Schools), the governing body for senior high schools in Ghana. We are also registered with the Data Protection Commission of Ghana and comply with all national data protection regulations under Act 843.

First, check your CSSPS placement from their website using your BECE index number and date of birth. Once you confirm your placement, clich the Enrol Now button on the homepage to load the login page. Select your assigned school, enter your index number, and click "Access Portal" to begin the enrollment process. You'll make secure payments, complete enrollment forms, and download your admission documents.

You need: (1) Your 12-digit BECE index number, (2) CSSPS placement form, (3) Mobile money account for secure payments, (4) Personal Information. Documents are downloaded rather than uploaded on our platform.

CSSPS (Computerized School Selection and Placement System) is Ghana's official system for placing BECE graduates into Senior High Schools and TVET institutions. The system uses your BECE results and school choices to automatically assign you to a school. About 70% of students get automatic placement, while 30% may need to use the self-placement portal.

You can check your placement on the official CSSPS portal at cssps.gov.gh using your BECE index number and date of birth. Results are also available through Enrolmate's placement checker once the schools load them. Enter your 10-digit BECE index number followed by the year making 12-digits (e.g., 100000000024).

If you weren't automatically placed, you can participate in self-placement through the CSSPS Self-Placement Portal when it opens. This gives you access to remaining spots at good schools. Monitor the CSSPS website for self-placement dates and available schools.

No, Enrolmate does not handle school placement changes. Placement results are determined by the CSSPS system and educational authorities. If you wish to change your school, you must follow the official CSSPS procedures or contact your assigned school's administration for transfer options after reporting.

After successful payment and enrollment, you can download: Admission letter, Personal records form, Medical form, School prospectus, and other school-specific documents. These are provided by your assigned school through our secure platform.

Enrolmate uses a secure mobile money payment gateway for all transactions. You are required to make payment before filling the enrollment form. Payments can be made using MTN Mobile Money, Telecel Cash, or AirtelTigo Money. Once your payment is confirmed, you’ll be granted access to complete the admission form and receive an instant confirmation and receipt.

Yes, Enrolmate allows you to save your progress and return later to complete your enrollment. Your information is automatically saved as you fill out each section. You can log back in using your index number to continue where you left off.

The online enrollment typically takes 5 minutes to complete, depending on how prepared you are with your information. Payment processing is immediate through our mobile money integration. Document download is available immediately after successful enrollment.

First, ensure you're entering your complete 12-digit BECE index number correctly and have selected the right school. Clear your browser cache and try again. If problems persist, contact our support team at enrolmate@gmail.com or +233 24 445 0482 with your index number and school name.

If your payment was deducted but the enrollment form isn't available, use the "Paid Already" option on the portal to enter the reference code you received during payment. This self-service feature helps quickly verify your transaction and restore access.

If the issue persists, please contact our support team at enrolmate@gmail.com or call 0244 450 482 for assistance.

Yes, Enrolmate is fully mobile-responsive and works on smartphones and tablets. Our mobile money payment integration works seamlessly on mobile devices, making the enrollment process convenient even without a computer.

Enrolmate works best on modern browsers including Chrome, Firefox, Safari, and Edge. Ensure your browser is updated to the latest version. We recommend Chrome or Firefox for optimal performance and payment processing.

Your data security is our top priority. Enrolmate uses 256-bit SSL encryption to protect all data transmission and storage. We are registered with Ghana's Data Protection Commission and fully comply with the Data Protection Act, 2012 (Act 843). All personal information is stored securely and only shared with your enrolled school.

Yes, Enrolmate is officially registered with the Data Protection Commission of Ghana and complies with all requirements under the Data Protection Act, 2012 (Act 843). We follow strict data protection principles including lawful processing, data minimization, and purpose limitation.

All mobile money transactions on Enrolmate are processed through secure, encrypted channels directly with payment provider ie, Paystack. We do not store your mobile money PIN or sensitive financial information. Transactions are authenticated directly with your mobile money provider for maximum security.

Your enrollment data is retained for the duration of your school enrollment period and up to 2 years after graduation for academic record purposes. You can request data deletion at any time after successful school enrollment by contacting our privacy team at enrolmate@gmail.com.

Enrolmate charges a minimal processing fee for handling your SHS admission. This fee covers platform maintenance, security, and support services. The exact amount varies by school and will be clearly displayed before payment. There are no hidden charges.

We accept all major mobile money platforms in Ghana including MTN Mobile Money, Telecel Cash, and AirtelTigo Money. All payments are processed through secure, encrypted channels directly with payment providers for maximum security.

Enrolmate has a strict no-refund policy once payment has been processed. All fees are non-refundable as they cover processing costs and services rendered. Please ensure you are certain about your enrollment before making payment.

Payment receipts are automatically generated and sent to your registered email address immediately after successful payment. You can also download receipts from your enrollment portal under the "Payments" section. Keep these receipts for your school reporting and records.